A modern, neutral, luxury diaper backpack designed for style, durability, and everyday functionality. Ideal for parents who want practicality without sacrificing aesthetics.
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We want you and your baby to love every Eluna Babies purchase. If for any reason you’re not completely satisfied, please review our return policy below.
Returns:
We accept returns within 14 days of delivery.
Items must be unused, unwashed, and in original packaging.
To start a return, email us at hello@eluna-babies.shop with your order number.
Non-Returnable Items:
Opened or used baby care items (for safety reasons)
Clearance or sale items
Gift cards
Refunds: Once your return is received and inspected, your refund will be processed within 5–7 business days to your original payment method.
Exchanges: Exchanges are available for defective or damaged products only.
Shipping for Returns: Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
Questions? Contact us at hello@eluna-babies.shop
At Eluna Babies, we strive to make sure your little one’s essentials arrive safely and on time.
Processing Time: All orders are processed within 2–3 business days (excluding weekends and holidays).
Shipping Time:
Standard Shipping: 3–7 business days within the U.S.
Express Shipping: 1–3 business days (available at checkout).
Shipping Rates: Shipping costs are calculated at checkout based on your delivery location and package weight.
Order Tracking: Once your order ships, you’ll receive an email with tracking information.
Lost or Delayed Packages: If your order hasn’t arrived within 10 business days, please contact us at hello@eluna-babies.shop so we can help.
Preorders: If your order contains a preorder item, your entire order will ship together once the preorder item is available unless otherwise noted.